Terms of service

TERMS OF SERVICE

LEGAL ENTITIES
This website is operated by the following legal entities depending on your location:
• PranaSalt BV (registered in the Netherlands) — serves customers in the European Union.
• PranaSalt LTD (registered in the United Kingdom) — serves customers in the United Kingdom.
The PranaSalt® trademark is owned by PranaSalt Inc. References to “Pranasalt”, “we”, “us” and “our” in these Terms refer to the applicable legal entity based on your shipping destination.

OVERVIEW
Welcome to Pranasalt! We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Pranasalt is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse the Services to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without our express written permission.

SECTION 3 — ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

SECTION 4 — PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our Return and Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

SECTION 5 — PRICING AND PAYMENT
All prices are displayed in the currency applicable to your market:
• European Union customers: prices are displayed in EUR (€) and sales are processed by PranaSalt BV.
• United Kingdom customers: prices are displayed in GBP (£) and sales are processed by PranaSalt LTD.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

SECTION 6 — SHIPPING AND DELIVERY
Shipping within the European Union and the United Kingdom is free of charge for all standard orders. For details on delivery times and other shipping information, please refer to our Shipping Policy.

SECTION 7 — RETURNS AND REFUNDS
Our Return and Refund Policy is available on our website. If you are a customer in the European Union, you have the right to cancel your order within 14 days of receiving your goods under the EU Consumer Rights Directive, without giving any reason. For UK customers, similar rights apply under the Consumer Contracts Regulations 2013.

SECTION 8 — SUBSCRIPTIONS
Some of our products may be available on a subscription basis. By subscribing, you authorise us to charge your chosen payment method on a recurring basis at the interval you select. You may cancel your subscription at any time in accordance with our Purchase Options Cancellation Policy.

SECTION 9 — THIRD-PARTY LINKS
Certain content, products and services available via our Services may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS AND OMISSIONS
Occasionally there may be information on our site or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice.

SECTION 12 — PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national or local regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to interfere with or circumvent the security features of the Services.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Services for indefinite periods of time or cancel them at any time, without notice to you.
To the maximum extent permitted by applicable law, in no event shall Pranasalt (whether PranaSalt BV or PranaSalt LTD, as applicable), our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

SECTION 14 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pranasalt (whether PranaSalt BV or PranaSalt LTD, as applicable), our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 15 — SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

SECTION 16 — GOVERNING LAW
For customers in the European Union: these Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes shall be subject to the jurisdiction of the courts of the Netherlands. Nothing in these Terms affects your statutory rights as a consumer under EU law.
For customers in the United Kingdom: these Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer under UK law.

SECTION 17 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

SECTION 18 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:

For EU customers:
PranaSalt BV
Email: misha@pranasalt.com

For UK customers:
PranaSalt LTD
Email: misha@pranasalt.com

PranaSalt® is a registered trademark of PranaSalt Inc.